What should I do if I receive a damaged or wrong item?
Please take photos of the item and email them to us at support@molatex.com. We will investigate and arrange for the correct item or a replacement.
What is the order cut-off time for same-day processing?
Orders placed before 4:00 PM GMT are processed the same day.
Is the return shipping free?
No, customers are responsible for return shipping costs.
What should I do if I want to return my order outside the return period?
Returns must be initiated within 30 days of delivery. After 30 days, we are unable to accept returns.
Can I exchange an item for a different one?
Yes, if you would like to exchange an item, please contact us at support@molatex.com and we will assist you with the process.
Customer Services Hours:
Monday to Friday: 8:00 AM - 5:00 PM EST
Email: support@molatex.com
Phone: +19176956882
Store Name: Molatex
Address:
52 Coolidge Dr
Berkeley Heights
NJ 07922
United States
