Shipping Policy

Key Details:

  • Daily Order Deadline: Orders placed before 4:00 PM EST on business days move forward the same day. Any orders submitted after this time will begin processing on the next business day.
  • Handling Time: 0–2 business days (Monday through Friday). Processing times may be extended slightly during high-demand periods or special situations.
  • Delivery Estimate: 6–9 business days (Monday through Friday). Timing may be affected by external factors such as weather conditions or carrier delays.
  • Shipping Cost: Free shipping is provided on all orders delivered within the United States.

Order Handling and Shipping
After your purchase is completed, a confirmation email will be sent with your order details. Orders are prepared for shipment within 0–2 business days. When your package leaves the shipping facility, you will receive a follow-up email containing tracking information so you can follow its progress.

Once dispatched, delivery generally takes 6–9 business days. Actual transit times may vary based on destination, carrier operations, and other logistical considerations.

Shipping Carriers
We partner with established delivery services such as UPS, FedEx, and USPS to transport orders. Tracking is provided through these carriers so you can stay updated throughout transit. Delivery estimates are provided as a guideline and may vary depending on carrier routes and service conditions.

Delayed Shipments
If your package has not arrived within the estimated delivery window, please allow up to two additional business days and review your tracking details. If the order still has not been received, contact us with your order number so we can look into the issue.

Canceling an Order
If you need to cancel an order, please contact us at support@molatex.com as soon as possible. Cancellations are generally possible before processing or shipment begins. Once an order has entered processing or has shipped, cancellation is no longer available, and return instructions must be followed after delivery.

Incorrect or Damaged Items
In rare cases, items may arrive damaged or different from what was ordered. If this happens, email us at support@molatex.com and include clear photos of the item and packaging. Our team will review the issue and arrange the appropriate next steps.